Privacy, Terms & Disclaimers

Privacy notice

Urban Drive Pte Ltd collects the details you submit to answer enquiries, prepare quotations, arrange transport, coordinate drivers, issue confirmations and payment links, manage payments and service credits, and resolve service issues. This includes your name, email, WhatsApp number, travel dates, flight number, pickup and destination, group size, luggage and special instructions.

Share only information needed for your journey. Do not enter passport/NRIC numbers, card details, passwords or unnecessary medical information. If booking for others, ensure you are authorised to share their details and tell them about this notice.

Who receives your information

Email submissions are processed through Web3Forms and delivered to Urban Drive's Outlook mailbox, provided by Microsoft. If you choose WhatsApp, your request is passed to WhatsApp when you open the prepared message; you must tap Send to deliver it. Necessary journey and contact details are shared with assigned drivers and transport partners to fulfil your request. Meet & Greet display names and flight numbers appear on the driver's paging device at the arrival exit.

These providers may process information outside Singapore. Their privacy policies describe their own processing. Urban Drive remains responsible for meeting applicable data-protection obligations, including the requirements for overseas transfers.

Website connections

This website loads fonts from Google Fonts and service images from Unsplash. Those services may receive connection information such as your IP address when the page loads. The current site code does not include advertising or analytics scripts. WhatsApp, payment and other external sites apply their own policies when you visit them. Hosting may also generate technical logs.

Retention and your choices

Booking information may be retained in business email, messages and operational records while needed for your request, service credits, disputes or applicable record-keeping obligations. Our retention approach is to delete or anonymise information when it is no longer needed for a business or legal purpose.

For privacy questions, access or correction requests, or to withdraw consent for future use or disclosure, email urbandrivesg@outlook.com. Withdrawal may affect our ability to arrange your journey; applicable legal exceptions and necessary record retention may still apply. Providing booking details is not a subscription to marketing.

Terms & Conditions

1. Your booking request

Urban Drive Pte Ltd (UEN 202413204D) arranges premium transport services in Singapore through transport partners. One request may cover a single vehicle or multiple vehicles. An online submission, a WhatsApp message or an automated acknowledgement is not a booking confirmation.

We review your requirements and send confirmation and payment instructions by your selected method: email or WhatsApp. Check the journey details, vehicle count, total quoted price and payment requirements before paying. Please raise any discrepancy promptly.

2. Journey details and vehicle requirements

All dates and times are in Singapore time (GMT+8). Provide accurate flight numbers, pickup and destination details, passenger and luggage counts, and a reachable contact number. Tell us about multiple pickup points, separate flights, child-seat needs, accessibility requirements and bulky items before confirmation. Vehicle preferences and special requests are subject to confirmation.

3. Airport Arrival and Arrival Meet & Greet

These are two separate services. For Airport Arrival, your assigned driver sends a WhatsApp welcome message when your flight lands, establishes contact and guides you to the airport pickup point. It does not include a meeting outside the arrival hall.

For Arrival Meet & Greet, your driver waits outside the designated arrival exit with an electronic paging device showing your preferred name and flight number.

For both services, we monitor early and delayed flights. Service timing and the standard 75-minute waiting allowance begin at actual landing in Singapore, rather than the scheduled arrival time. No pickup time needs to be entered for these services.

4. Arrival waiting beyond 75 minutes

• If you are contactable: the driver continues waiting at SGD 25 for each started 15-minute block beyond the initial 75 minutes. An extra 1–15 minutes costs SGD 25; 16–30 minutes costs SGD 50.
• If you are not contactable: after the 75-minute allowance, the driver stands down, the service is considered completed and no refund applies.

In either case, the driver takes a timestamped photograph of the public flight information display as proof of service. Please remain reachable on the number provided.

5. Airport Departure

Be ready at the agreed pickup address and time. A 15-minute grace period runs from that agreed time. If the driver has not received you by the end of the grace period, the driver stands down and the service is considered completed.

The pickup time is different from your flight departure time. Allow for travel, traffic and your airline’s check-in requirements.

6. Additional airport drop-offs and overnight surcharge

Each additional drop-off along the route from the airport costs SGD 25. Include all intended stops in your enquiry so they can be reflected in your quotation.

For Airport Arrival, Arrival Meet & Greet and Airport Departure, a surcharge of SGD 25 applies only when the driver receives the customer during 23:30–06:30 Singapore time. No overnight surcharge applies where the customer is received before that period, even if the journey continues into those hours.

7. Hourly Charter

A minimum charge of two hours applies. Service time starts at the agreed pickup time and ends when you instruct the driver to end the service. Ending earlier does not reduce the two-hour minimum. Confirm the hourly rate and billing increments beyond the minimum in your quotation.

8. Prices and payment

All prices are in Singapore dollars (SGD). Urban Drive is not GST-registered and does not charge GST. Review the total quoted amount and applicable charges before payment. Charges that depend on actual waiting time or requested changes must be explained before you agree to them.

Ask us to clarify any parking, ERP, airport or other charge not addressed in your quotation. Do not assume an unlisted charge applies or that an unspecified service is included.

9. Flight cancellations, credits and other changes

If your flight is cancelled, your paid service is not forfeited. The amount paid is held as service credit and a reference number is provided. Contact Urban Drive with that reference to use the credit within one year of the original payment date.

For other cancellations, amendments or refund requests, contact us promptly. Any applicable conditions must be clarified in your quotation before payment. These terms do not introduce an additional cancellation fee or refund restriction where none has been agreed.

10. Payment safety, questions and complaints

We send confirmation and payment links by your selected contact method. If a message, link or payment destination is unfamiliar, verify it with us before paying. Do not enter payment-card details, passwords or identification-document numbers in the booking form.

Contact urbandrivesg@outlook.com or +65 8983 9233 for questions, changes or complaints. Include your booking or credit reference where available.

Read these terms alongside the service guide and your individual quotation and confirmation. Ask us to resolve any inconsistency before payment. Nothing here excludes rights or remedies that cannot lawfully be excluded under Singapore law. Later website updates do not retrospectively change an agreed booking.

Disclaimers, images and copyright

Website information and third-party services

Website descriptions explain the services available for enquiry; they are not a guarantee that a particular vehicle, specification or special arrangement is available for every request. Please rely on the arrangements confirmed for your booking and ask us to clarify any uncertainty.

External email, messaging and payment services operate under their own terms and privacy policies. A successful form submission indicates that the submission service accepted the request; it does not itself confirm a booking or guarantee that an email has reached an inbox. If you do not hear from us, contact Urban Drive directly.

Copyright and vehicle imagery

© 2026 Urban Drive Pte Ltd. Rights reserved in original material owned by Urban Drive. Third-party material remains the property of its respective rights holders and is subject to its applicable permissions or licences. This notice does not grant a licence to third-party material.

Toyota, Alphard and Vellfire names and marks belong to their respective owners. Their use identifies vehicle types; it does not imply endorsement or affiliation.

The three-vehicle chauffeur scene is AI-generated and illustrative, not a photograph of Urban Drive's actual fleet or staff. Other vehicle photographs are representative; interiors, trim, equipment and vehicle availability may differ. Your confirmed booking specifies the arrangement provided.